User Researcher & UX/Service Designer


All Aspects Recruitment & HR Services


Computer and Information Technology


Relevant Trade Qualifications


Between 3 and 5 Years

Work city:

Canberra ACT

Work start:



Hourly Rate


3 months x 3 months

Job opportunities:




1x User Researcher

The User Researcher will consult with key stakeholders and TGA users to develop an understanding of TGA users; who they are; how they use TGA; and identify their specific needs.


  • Identify and refine TGA users to be consulted under the review, including the appropriate level and number of participants.
  • Develop a plan and execute user research on the identified users, in conjunction with the team: observe user interactions with TGA
  • Prepare and provide user personas, user journey maps and other user insights to the UX/Service Designer and the project team, including recommendations on required changes.

1x UX/Service Design

The UX/Service Designer will translate the User Research findings from the User Researcher into actionable design maps and stories that meet user needs.


  • Undertake a mapping exercise of the existing TGA system to identify current deficiencies.
  • Work with the User Researcher to identify user needs.
  • Provide a report on user needs, based on the information provided in the user journey maps, and well established and recognised design principles, to the project team.
  • Design and create service maps and user stories that articulate best practice options for the operation of the TGA website, that meet user needs.

Essential Criteria

Applicants will be assessed on their skills and experience in relation to services in accordance with the following:

  1. Demonstrated skills and experience with undertaking website reviews and relevant to the services set out at item 6 (essential)
  2. Knowledge of the DTA’s Digital Service Standard (essential)
  3. Relevant qualifications (desirable)
  4. Knowledge of the VET system (desirable)

Experience working with Australian Government agencies (desirable but not required)

To apply please email a brief cover letter detailing your skills and experience and current resume to [email protected]

Applicants must be an Australian Citizen and hold a minimum baseline security clearance.

Applications close Monday 19th March 2018.




Contact Us

All Aspects Recruitment & HR Services
7/38 Woods St, Darwin, NT Australia 0800
Office: (08) 8981 7431
Mob: 0426 206 213
Email: [email protected]

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About All Aspects

All Aspects Recruitment & HR Services is an Aboriginal owned and operated business based in Darwin, Northern Territory. We are a proactive local company focussed on providing a unique and specialised recruitment and support service to Northern Territory and Queensland businesses, local & federal government and industry employers.


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