Contact Call Centre (Aboriginal Identified Position)


All Aspects Recruitment & HR Services


Call Centre


Between 3 and 5 Years

Work city:



45-55 K


Full Time

Job opportunities:




This type of role typically makes sales and provides quality and cost effective customer service to customers through initiating calls or responding to customer enquiries relating to a range of products and services.

Key Accountabilities Include:

  • Managing issues where customers have not had their issue resolved at first contact.
  • Manage inbound queries via the phone and email, exploring and closing advanced customer queries.
  • Identify and resolve customer queries through standard questioning techniques
  • Utilise systems to assist with the resolution process of the customers advanced query.
  • Handle and resolve queries in a timely and efficient manner using a case management approach
  • Explore and resolve complex customer enquiries that are identified in accordance with standard procedures
  • Maintain an up to date product knowledge and understanding to assist customers with solution based offerings
  • Identify provisioning or delivery difficulties and facilitate proposed resolution with customer in accordance with national procedures and action using core systems and processes.
  • Develop and maintain good technical knowledge of a full range of capabilities
  • Process customer requests including sales, provisioning, activations, faults and billing.
  • Maintain customer information in accordance with contracts and prescribed instructions.
  • Meet prescribed customer service standards and performance objectives
  • Ensure all system records are maintained as required


  • Problem Solving
  • Process Management
  • Drive for Results
  • Customer Focus
  • Peer Relationships
  • Listening
  • Learning on the Fly
  • Decision Quality
  • Self-Knowledge

Key Experience required

  • Hospitality or customer service based roles
  • Contact Centre experience
  • Telemarketing complex administration experience
  • Previous experience working in a sales environment, in target driven environment. 

To apply please email a cover letter addressing your skills and experience against the position description and current resume to [email protected] 

All Aspects Recruitment & HR considers that being Aboriginal or a Torres Strait Islander is a genuine occupational requirement for these positions under sub-s 56(2) of the Equal Opportunity Act 1984 (SA)




Contact Us

All Aspects Recruitment & HR Services
7/38 Woods St, Darwin, NT Australia 0800
Office: (08) 8981 7431
Mob: 0426 206 213
Email: [email protected]

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About All Aspects

All Aspects Recruitment & HR Services is an Aboriginal owned and operated business based in Darwin, Northern Territory. We are a proactive local company focussed on providing a unique and specialised recruitment and support service to Northern Territory and Queensland businesses, local & federal government and industry employers.


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