Contact Centre

Contact Centre Roles

All Aspects Recruitment are seeking Aboriginal & Torres Strait Islander applicants for multiple exciting entry level Contact Call Centre Agent positions based in Darwin NT.

• Permanent Full Time Position
• $58,000 p.a.
• Training provided

Responsibilities / Duties:

• Create a brilliant customer experience across all interactions.
• Taking inbound calls regarding the client’s products & services.
• Responding to all customer enquiries, effectively identifying customers needs along with providing customers with solutions to solve their concerns.
• Delivering exceptional service and efficiently solving problems.
• Be able to identify and effectively manage a customer complaint.
• Being reliable and displaying effective time management skills.

To be successful in this role, you’ll:

• You genuinely enjoy helping customers.
• Experience working with a geographically diverse range of Indigenous communities, including metropolitan, regional and remote communities.
• Have a strong knowledge of Aboriginal and Torres Strait Islander culture and society and an understanding of historical and contemporary issues relating to Indigenous peoples.
• You manage your time effectively and can effectively solve problems of a moderate complexity.
• You’re warm, approachable and understanding, and you know how to represent a company professionally.
• You pay attention to detail.

Highly desirable:

• Previous experience in a sales and service environment.
• Contact centre or Retail store experience.
• Telemarketing complex administration experience.
• Experience maintaining stakeholder relationships.

To apply please email a current copy of your resume to leah@aarecruit.com.au with the subject “Contact Centre Roles”.

All Aspects Recruitment & HR considers that being Aboriginal or a Torres Strait Islander is a genuine mandatory occupational requirement for this position under NT - Anti-Discrimination Act 1996